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Questions

What if my shoes are not right?

We want you to love your shoes so we'll be just as upset as you if they're not right!

If you have problems with the fit, then take a look at our Comfort & Shoe Tips section above for some great ideas on improving this.

If these tips don't help and the shoes simply don't fit, or if you're not happy with your shoes for any reason, then we'll happily remake them for you free of charge, or provide a full refund. You can read more about this on our Returns page.

All you need to do is head to your Orders page in the Members section, and click on 'Returns' next to the relevant order number, to access our new online Returns Form. Follow the simple instructions to let us know what's not right with your shoes, and we'll send you information on how to return your shoes and arrange a remake or refund!
If these are shoes that we have already remade for you, then we'd love to help you with this personally, so please contact the Customer Happiness Team direct using the link below.

Click here to view our full Returns Policy.
Click here to view our full Terms & Conditions.

Please note our materials are sourced in small batches and can be subject to availability. In the event that a remake for your order has been placed and processed, we will do our best to remake your shoes to the same specifications as your original order. If this is not possible due to changes to our product, range and offering, we will notify you."]" style="font-family: arial, sans, sans-serif;">Please note our materials are sourced in small batches and can be subject to availability. In the event that a remake for your order has been placed and processed, we will do our best to remake your shoes to the same specifications as your original order. If this is not possible due to changes to our product, range and offering, we will notify you.

Last Updated: Mar 30, 2016 11:01PM PDT

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