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Questions

My shoes don't fit!

We're really sorry to hear that your shoes don't fit and we'll be happy to help in any way we can!

If you have problems with the fit, then our articles in the Comfort and Shoe Care section include some great tips on using the inserts provided, or stretching shoes that are a bit tight.

More serious fit issues and need assistance before your next purchase? Don't panic, our Customer Happiness Team are experts and will be happy to discuss the sizing of your shoes so you get a perfect fit next time! Simply contact them below.

Shoes simply can't be worn? We feel your pain and we'd love to arrange to remake you shoes in another size, provided they're in an unworn condition. Simply contact us below with as much information as possible and we'll assist right away!

Last Updated: Jul 25, 2013 11:10PM PDT

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