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Questions

I've placed my order. How do I know when my shoes will be ready?

You can check your Order Confirmation Email for the estimated date of delivery of your shoes, however please note this is just an estimation. They could arrive a little later or, even better, a little earlier!

When your shoes are being lovingly crafted by hand by our technicians, it's very tricky for us to say exactly when they'll be ready. This is because there are so many individual stages of production - from drawing and cutting the pattern to the finishing touches and quality control. With so many factors at play affecting production, the completion date can change constantly. Rather than give you a changing date, we prefer to estimate the latest date we expect your shoes to arrive.

If you desperately need to know when your shoes will be ready, please do feel free to contact us and we can let you know if your shoes are in the early, middle or late stages of production. If your shoes are still in the early or middle stages of production, we won't be able to give you a completion date. If they are in the final stages of production, we may be able to provide an updated ETA.

Either way, rest assured we're working hard to have your perfect shoes finished as soon as possible!

Last Updated: Oct 31, 2013 05:09PM AEDT

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