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Questions

Returns & Remakes

  • What if my shoes are not right?

    We want you to love your shoes so we'll be just as upset as you if they're not right! If you have problems wi...

    Mar 30, 2016 11:01PM PDT
  • How do I return my shoes?

    Did you purchase your shoes in one of our store locations? You can return your shoes to the store. Click here ...

    Mar 30, 2016 11:30PM PDT
  • What if I need to remake my shoes a second time?

    We'd love to help you with this remake personally! Please contact us and we'll be in touch shortly to discuss ...

    Mar 09, 2016 10:37PM PST
  • Can I have a refund?

    We'll be really sad if your shoes aren't perfect for you, but we're happy to refund you in full within 365 day...

    Jul 27, 2015 06:37PM PDT

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