Questions

Returns & Remakes

  • What if my shoes are not right?

    We want you to love your shoes so we'll be just as upset as you if they're not right! If you have problems wi...

    Sep 12, 2013 02:31PM EST
  • How do I return my shoes?

    If you need to return your shoes then it's really simple. Just submit the Returns Form for your shoes via the ...

    Sep 30, 2013 02:01PM EST
  • What if I need to remake my shoes a second time?

    We'd love to help you with this remake personally! Please contact us and we'll be in touch shortly to discuss ...

    Sep 12, 2013 02:32PM EST
  • Can I have a refund?

    We'll be really sad if your shoes aren't perfect for you, but we're happy to refund you in full within 365 day...

    Sep 12, 2013 02:36PM EST

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