Questions

Returns & Remakes

  • What if my shoes are not right?

    We want you to love your shoes so we'll be just as upset as you if they're not right! If you have problems wi...

    Sep 05, 2014 02:44PM EST
  • How do I return my shoes?

    Did you purchase your shoes in one of our store locations? You can return your shoes to the store. Click here ...

    Jul 28, 2015 11:37AM EST
  • What if I need to remake my shoes a second time?

    We'd love to help you with this remake personally! Please contact us and we'll be in touch shortly to discuss ...

    Sep 05, 2014 02:49PM EST
  • Can I have a refund?

    We'll be really sad if your shoes aren't perfect for you, but we're happy to refund you in full within 365 day...

    Jul 28, 2015 11:37AM EST

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